Polish Incoming Travel Agent

Who we are

Incoming Travel Service Poland is one of the most modern and effective Polish travel service suppliers. With our professional, friendly staff and thanks to our extensive experience we focus on the highest standard of travel assistance for our customers.

Since 2005, we have assisted tour-operators, coach companies, corporate customers, tourist groups and individuals in their tours to Poland. Our customers mostly cooperate with us to 'tailor-make' their travel plans and to take care of the trip organization. We also book ferries, flights, hotels, restaurants, local events as well as sightseeing tours, all customized to each client’s special needs and requests.

Our business philosophy

In our actions we concentrate on full understanding of our customer needs and their expectations. Our core emphasis is on providing programs specially prepared for groups and individual travelers with focus on their trip interests like for instance culture, history, Jewish heritage, sport or relaxation. Our partners and clients can always count on our creativity, flexibility, understanding, professionalism, commitment, hospitality and care.

Where you can find us

ITS Poland

Slaska 10-12/1

85-235 Bydgoszcz


Tel: (+48 52) 345 95 10

Fax: (+48 52) 511 95 10

General info: info@its-poland.com

Group dept.: groups@its-poland.com

M.I.C.E. dept.: conventions@its-poland.com

Working hours

Monday to Friday

8:00 am – 4:00 pm (Polish time)

Our mission

Our main goal is to promote Poland across the globe and show our wonderful country as one of the most attractive travel destinations.

What we are proud of

In our first your of operation, we have prepared service for 150 people. Our first group was cross-country skiers in Szklarska Poreba. Up till now, we have prepared trips for 50 000 people.

Nowadays, we prepare services for abort 10 000 people a year. Every year, we note 20% increase in number of events that we organize.

During the greatest peak of trips to Poland we coordinate abort 40 groups simultaneously.

90 % of our professional clients come back to us and become our regular customers.

Our international customers decide to trust us. We have clients from: the USA, China, Thailand, Turkey, Germany, the United Kingdom, Belgium, Netherlands, France, Spain, Denmark, Sweden, Norway, Poland, the Czech Republic, Slovakia, Hungary, Greece and Italy.

Meet the Team


Customer Service

My name is Agnieszka Szwedzińska and travelling is my passion. I adore not only travelling on my own but also organizing extraordinary trips for other people. I have graduated geography and English philology so, the work in ITS Poland gives me the opportunity to utilize all my abilities. In ITS, I mainly contact English speaking clients and contracting parties all over the world. It is an amazing adventure to work with people from various parts of the world. When it comes to my homeland, I specialize in Gdańsk area, as I studied there for 5 years and had the chance to fall in love with this remarkable seaside metropolis.



Customer Service

My name is Anna Paszkowska. I have university pedagogic education I have graduated German and Russian linguistics department. When it comes to tourism, I started my career in 2009 when I encountered ITS Poland company. In ITS I am mainly working with incoming German school and teenage groups. Still, I will be happy to work with more Russian groups as well. My major hobbies are travelling and music. In my free time I also read a lot.



Customer Service

My name is Karolina Kupińska. My adventure with ITS Poland has lasted for 7 years now. I have always enjoyed trips, even the shortest ones. Therefore, planning and organizing tours for our clients gives me a lot of joy and satisfaction. My pedagogical education helps me to create programs which fulfill all the needs of school groups, not only from the students’ but also from the teachers’ perspective. It is also a great pleasure to plan adult tours all over Poland. I am mainly responsible for German speaking partners but I am also grateful for every opportunity to utilize my Russian skills.



Customer Service

My name is Maciej Brzeziński. Working in ITS I support English-speaking clients and every trip organised is always an amazing challenge. Although I have spent my entire life in Bydgoszcz, I love seeing new places and I often find it hard to stay at home. When it comes to travel, I am still waiting for the ultimate one: a motorcycle journey round the world.



Accounting & Administration

My name is Katarzyna Ziętek-Fabisiak. My journey to Bydgoszcz was a long one. I come from Malbork but my next step to Bydgoszcz was Poznań, where I graduated Economics Department of Univerisity of Economics. It was the place where I gained my work experience in investment companies and leasing founds. In my everyday work I support ITS Poland team in accounting and bookkeeping. Moreover, for years flamenco has been my passion. I practice this fascinating dance at workshops and classes in Spain and Poland. The workshops, that I take part in, are my essential source of inspiration. My constant dance travels lead me to amazing instructors which enthusiastically share their knowledge about flamenco.



CEO Founder

My name is Paweł Fabisiak and I am the boss of ITS Poland. I have graduated Business Strategies at Univerisity of Economics in Poznań and my adventure with travelling and trip organization has started when I was a student 15 years ago. Since then I have been working in the field of tourism. I have gained my professional experience in innovative touristic projects. Finally, in 2005 I have launched me own company. In this way, I have altered my passion into my profession. Every day I clearly see that it was a good decision. My free time (though, I don’t have much of it) I spend with my family and at tennis court.